Welcome to Selwyn Village

Selwyn Village in leafy Point Chevalier is one of New Zealand's original retirement communities, with a proud heritage dating back to 1954. We're a values-based organisation that puts people at the heart of everything we do — residents and staff alike.

About the Role

We're looking for a Resident Services Representative to be the go-to person for our Independent Living residents — providing support, building relationships, and ensuring that each day runs smoothly in our vibrant retirement village.

This is a front-facing role where your empathy, initiative, and outstanding customer service skills will shine. From coordinating welfare visits to supporting village events and offering a warm welcome to residents and visitors alike — you'll play a key part in helping our community thrive.

Roster

Permanent full-time | 40 hours/week
Thursday to Monday | 2:30pm-10:30pm
Must be available to work public holidays if rostered.

What You'll Be Doing

• Welcoming new and returning residents with warmth and professionalism
• Conducting resident inductions and welfare checks
• Responding to resident requests and delivering optional services (e.g. room service, transport assistance)
• Assisting with social and hospitality events on site
• Coordinating on-site transport in the resident buggy
• General admin and first response duties (first aid certification required)
• Maintaining accurate resident data and promoting a safe and caring environment

What We're Looking For

• Customer service superstar - from healthcare, hospitality, retail or admin
• Kind, empathetic, and genuinely enjoys working with older people
• Calm and professional under pressure
• Friendly, positive attitude and excellent communication
• Comfortable with technology and admin systems
• Current First Aid Certificate + full NZ driver's licence
• Physically fit - you'll be on the move often

Why Join Us?

This is more than a job — it's a chance to be part of a close-knit team in a truly special community. Our residents will know your name, look forward to seeing you, and brighten your day with a smile. You'll also enjoy:

• A supportive, values-driven work culture
• Unique and meaningful interactions with residents
• Being part of a respected organisation

Be the Heart of Selwyn Village

If you're someone who thrives on helping others and brings energy, warmth, and professionalism to every interaction — we'd love to hear from you.

Apply now and start making a difference where it matters most.